The Receptionist serves as the first point of contact for Ndili Academies — welcoming visitors, prospective students, parents, faculty, and partners with warmth and professionalism that reflects the institution’s premium standard. This role combines traditional front-desk responsibilities with light support for the institution’s social media presence, helping capture and amplify the day-to-day life of the Academy.
Key Responsibilities
Front Desk & Administrative Support
- Greet and welcome all visitors, students, parents, and guests in a courteous, professional manner
- Answer, screen, and direct incoming phone calls and emails to appropriate staff or departments
- Maintain the front desk area, ensuring it is tidy, organized, and reflects the Academy’s brand standards
- Manage visitor sign-in/sign-out logs and issue visitor badges where applicable
- Receive, sort, and distribute incoming mail, packages, and deliveries
- Schedule and coordinate appointments, meeting room bookings, and campus tours for prospective students and families
- Maintain and update contact directories, staff schedules, and general office records
- Assist with basic clerical duties: photocopying, scanning, filing, and data entry
- Support the Admissions team with initial inquiries, application handouts, and directing prospective students to the right resources
- Order and track office and front-desk supplies
- Assist with the organization of on-campus events, orientations, and the Launch Event as needed
Social Media Support (Added Advantage)
- Capture photos and short video clips of daily campus life, events, and student activities for use on social media
Assist the Marketing & Brand team with content ideas and scheduling posts across platforms (Instagram, TikTok, LinkedIn, Facebook) - Help monitor comments and direct messages on official Academy social accounts, escalating inquiries where needed
- Support light content editing (captions, basic photo/video edits) in line with the Academy’s navy-and-gold brand identity
- Stay current on social media trends relevant to a premium vocational education brand
Required Qualifications & Skills
- OND/HND or Bachelor’s degree in a related field (Business Administration, Communications, or similar preferred but not mandatory)
- Prior experience in a receptionist, front desk, or customer service role, ideally within an educational, hospitality, or corporate setting
- Excellent verbal and written communication skills
- Warm, professional, and polished demeanor consistent with a premium institutional brand
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general office equipment
- Ability to multitask and remain calm under pressure in a busy front-office environment
- High level of discretion and confidentiality
Added Advantage
- Demonstrated experience managing or contributing to social media accounts (personal or professional), including content creation, scheduling, or community engagement
- Comfort with smartphone photography/videography and basic editing apps (e.g., CapCut, Canva, InShot)
- An eye for visual storytelling that aligns with a premium, aspirational brand
Key Attributes
- Professional, friendly, and approachable
- Reliable and punctual
- Brand-conscious — understands that she represents the first impression of Ndili Academies
- Proactive and resourceful
- Comfortable working across both traditional admin tasks and digital/social responsibilities
Working Conditions
- Based full-time on the Ndili Academies campus in Asaba
- Standard office hours, with occasional flexibility required for events, orientations, and intake periods